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FRONT DESK ASSOCIATE

JOB DESCRIPTION

The PilatesBarre and TreadBarre Studio Front Desk Associate is responsible for driving sales while providing exceptional customer service to The PilatesBarre and The TreadBarre clients.

 

KEY RESPONSIBILITIES

  • Maintain an upbeat and positive demeanor. Must be approachable, enthusiastic, knowledgeable.
  • Prepare front desk and studio for client arrivals to include sign in sheets and studio map.
  • Basic troubleshooting of Barreformers and Treadmills.  Communicate steps taken towards resolution to upper management staff.
  • Greet and check in clients to include registering new clients, accepting and reconciling payments.
  • Answer phones in professional manner while utilizing resourcefulness and business acumen.
  • Delivering exceptional customer service should always be front of mind.
  • Ensure towels are collected, laundered, folded and replenished throughout the studio.
  • Must have the ability to drive sales, retail and membership, through customer relations.
  • Ensure that all merchandise and supplies are organized and straightened.
  • Assist the Studio Coordinator in daily studio task and projects.
  • Communicate with management with any relevant staff issues and partner with them to resolve if necessary.
  • Train and mentor front desk assistants.
  • Participate in monthly team meetings.

 

REQUIRED EXPERIENCE

  • Strong customer service and social interaction skills demonstrating patience & cooperation.
  • Passion for fitness and a genuine interest in the care and wellbeing of clients.
  • Strong attention to detail and accuracy.
  • Highly organized and ability to prioritize and meet deadlines.
  • Trustworthy and ability to handle confidential information.
  • Work as a member of a cohesive team with all PilatesBarre and TreadBarre staff members.
  • Professional, punctual, reliable and neat.
  • Ability to work independently and report to Studio Coordinator. Responsibilities include opening and closing studios.

Shifts include early mornings and/or evenings and weekends. Holiday availability and weekends required. Must be flexible to accommodate changes in studio class times.

 

PART-TIME: 15+ hours per week

FRONT DESK ASSOCIATE

Posted Thursday, May 9th, 2019
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