FRONT DESK ASSOCIATE
The PilatesBarre and TreadBarre Studio Front Desk Associate is responsible for driving sales while providing exceptional customer service to The PilatesBarre and The TreadBarre clients.
- Maintain an upbeat and positive demeanor. Must be approachable, enthusiastic, knowledgeable.
- Prepare front desk and studio for client arrivals to include sign in sheets and studio map.
- Basic troubleshooting of Barreformers and Treadmills. Communicate steps taken towards resolution to upper management staff.
- Greet and check in clients to include registering new clients, accepting and reconciling payments.
- Answer phones in professional manner while utilizing resourcefulness and business acumen.
- Delivering exceptional customer service should always be front of mind.
- Ensure towels are collected, laundered, folded and replenished throughout the studio.
- Must have the ability to drive sales, retail and membership, through customer relations.
- Ensure that all merchandise and supplies are organized and straightened.
- Assist the Studio Coordinator in daily studio task and projects.
- Communicate with management with any relevant staff issues and partner with them to resolve if necessary.
- Train and mentor front desk assistants.
- Participate in monthly team meetings.
- Strong customer service and social interaction skills demonstrating patience & cooperation.
- Passion for fitness and a genuine interest in the care and wellbeing of clients.
- Strong attention to detail and accuracy.
- Highly organized and ability to prioritize and meet deadlines.
- Trustworthy and ability to handle confidential information.
- Work as a member of a cohesive team with all PilatesBarre and TreadBarre staff members.
- Professional, punctual, reliable and neat.
- Ability to work independently and report to Studio Coordinator. Responsibilities include opening and closing studios.
Shifts include early mornings and/or evenings and weekends. Holiday availability and weekends required. Must be flexible to accommodate changes in studio class times.
PART-TIME: 15+ hours per week