Front Desk Associate.
At The PilatesBarre, the front desk is where the entire experience begins — the music meeting a client at the door, the smile that makes a first-timer feel like they belong before they’ve signed in, the face a regular looks for after a long week. This role exists because first impressions are not accidents. They are built, shift by shift, by someone who understands that holding the welcome is one of the most important things we do.
You are not checking people in. You are setting the tone for every class. You are the person a first-timer remembers when they decide to book again, and the familiar voice a longtime client looks for at the door. You are keeping the studio sharp, turning visitors into community, and solving small problems before anyone else notices them.
We are looking for someone who lights up around people, takes genuine pride in the details, and is excited to treat hospitality as a craft.
- Welcome clients with warmth, professionalism, and energy
- Manage check-ins registrations, payments, and waitlists seamlessly
- Respond to phone, email, and in-person inquiries with solution-focused, upbeat communication
- Maintain a clean, polished, and organized lobby, retail area, and studio spaces
- Assist with light housekeeping and studio upkeep responsibilities
- Hand write client thank you notes and acknowledge client milestones
- Build genuine relationships with clients to provide personalized customer service
- Proactively drive membership, class package, and retail sales in a natural, confident manner
- Encourage first-time and drop-in clients to rebook before leaving
- Support studio initiatives for intro-offer conversions, client retention, and retail attachments
- Maintain a clean, polished, and inviting studio environment
- Assist Studio Coordinators with daily tasks and special projects
- Support merchandising and inventory organization
- Help maintain towels, props, and other client resources
- Contribute to a positive, inclusive, and relationship-driven studio culture
- Communicate relevant client and staff issues to management promptly
- Collect, launder, fold, and replenish towels
- Ensure merchandise and supplies are organized, properly stocked, tagged, and attractively displayed
- Maintain a clean, polished, and inviting studio environment
- Confident, personable, and naturally energetic
- Strong communicator with excellent interpersonal skills
- Sales-savvy, able to make recommendations confidently and authentically
- Highly organized, detail-oriented, and reliable
- Tech-comfortable (booking systems, POS tools, studio software)
- Passionate about fitness, wellness, and client experience
- Responsible, professional, and punctual
- Minimum 20 hours per week
- Early mornings and/or evenings, weekends, and holidays required
- Flexible schedule to accommodate class changes or special events
- Contribute to studio goals around for client rebooking, membership conversions, and retail sales
- Help maintain a strong, engaged and welcoming studio community and elevated client experience
- Opportunity for growth into: Lead Front Desk, Studio Coordinator
- Complimentary or discounted classes at The PilatesBarre
- Retail and merchandise discounts
- Ongoing training and education in Pilates, fitness, and customer experience