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JOB DESCRIPTION

The PilatesBarre Studio Coordinator is not only responsible for the overall experience of the clients and day-to-day operations of the studio but has an emphasis on TPB’s marketing relations and social media presence for the business. They will serve a key role in handling delegated studio tasks and responsibilities to further the business initiatives that keep The PilatesBarre the top-of-the-line fitness experience it is.

KEY RESPONSIBILITIES

 

STAFF MANAGEMENT

  • Manage and communicate with front desk staff at all studios
    • Overseeing client attendance, managing inventory, updating payment information and announcement boards
  • Assist the Studio Management in daily studio tasks, projects, and deliverables
  • Train and mentor front desk associates and assistants through daily tasks, sales techniques, and problem-solving
  • Participate in and contribute to weekly team meetings

 

STUDIO MANAGEMENT

  • Responsible for managing overall studio maintenance
  • Basic troubleshooting of BarreFormers and Treadmills along with communicating steps taken towards resolution to upper management staff
  • Ensure that all merchandise and supplies are replenished, organized, and aesthetically presented within the studio
  • Must have the ability to drive sales, retail, and payment plans through customer relations and daily interactions

 

CLIENT RELATIONS

  • Greet and check-in clients including new registrations, accepting and reconciling payments, and introducing class equipment
  • Answer emails and phone calls in a professional manner while utilizing resourcefulness and business acumen
  • Deliver exceptional customer service by addressing and resolving customer concerns in a professional manner

 

MARKETING

  • Responsible for collecting content for daily Instagram Stories AM/PM to stay in front of clients and communicate important and relevant studio information
  • Discover and create opportunities for The PilatesBarre to be involved in community events and serve as liaison in communication with studio partnerships and events
  • Represent The PilatesBarre and participate in events on and off-site

REQUIREMENTS

  • Understanding of marketing in order to execute tasks and create posts on a daily basis
  • Recognize gaps in advertising and marketing at The PilatesBarre and capitalize on the opportunity to better support those areas
  • Strong customer service and social interaction skills demonstrating patience & cooperation
  • Passion for fitness and a genuine interest in the care and well-being of clients
  • Strong attention to detail and accuracy
  • Highly organized and able to prioritize and meet deadlines
  • Trustworthy and able to handle confidential information
  • Work as a member of a cohesive team with all staff members and instructors
  • Professional, punctual, reliable, and neat
  • Ability to open and close studios as well as work independently and report to Studio Manager
  • Must be able and willing to travel between studios (University Park and Devonshire locations)

 

Shifts include early mornings and/or evenings and weekends.  Holiday availability and weekends required.  Must be flexible to stay late and accommodate changes in studio class times.

Morning Shifts: 5:30 AM- 2:00 PM

Evening Shifts: 1:00 PM- 8:00 PM

Click here to apply!

FULL-TIME: 40+ hours per week