JOB DESCRIPTION
The PilatesBarre Studio Manager is responsible for overseeing the overall experience of the clients along with overseeing the day-to-day operations of the studio. The Studio Manager is responsible for ensuring the Studio Coordinators and all staff members provide exceptional customer service while assisting clients throughout their entire experience. Welcoming, friendly, creative, and self-motivated personalities required!
KEY RESPONSIBILITIES
STAFF MANAGEMENT
- Create and manage all front desk staff scheduling (including sub requests)
- Hiring, onboarding, and continued training/education
- Oversee and assist all Studio Coordinators and their relative responsibilities when needed
- Managing client attendance, updating inventory, updating payment information and updating announcement boards
- Train and mentor Studio Coordinators and empower them to manage front desk associates
- Participate in weekly team meetings
STUDIO MANAGEMENT
- Drive sales, retail and membership, through customer relations at all studios
- Create reports and establish monthly sales goals
- Responsible for overseeing overall studio maintenance
- Basic troubleshooting surrounding BarreFormers and Treadmills
- Communicate and follow up with vendors when necessary
- Ensure that all merchandise and supplies are replenished, organized and straightened
- Ensure that all studio signage is accurate and up to date
- Monitor auto pays, billing, invoices and any other billing needs
- Create pricing options in Mindbody
CLIENT RELATIONS
- Answer phone calls in professional manner
- Maintain outreach email
- Deliver exceptional customer service by addressing and resolving customer concerns and questions
- Properly train staff to be able to interact with clientele in a poised and professional manner; supply them with the knowledge and responses required to handle client questions and direct them to the Manager when needed
MARKETING
- Responsible for overseeing daily posting to Instagram Stories AM/PM to stay in front of clients and communicate important and relevant studio information.
- Responsible for overseeing Studio Coordinator’s task of acquiring videos, photos and other forms of content for Instagram stories daily.
- Utilize Brandbot to create segmented promotional emails
- Gather and ensure that all marketing assets are finalized for events, promotions, and challenges
- Ensure that all in-studio signage is up to date and reflects current events and seasonal changes (including Cricut signage)
- Work with outsourced team on targeted ads by creating content and copy
- Work with outsourced team to enhance SEO and Google My Business
- Edit Website, App, and Socia Tap to keep up to date with relevant information to The PilatesBarre
- Approve, edit, and post app push notifications created by studio coordinators
- Brainstorm and implement new marketing tactics to boost sales
REQUIREMENTS
- Strong customer service and social interaction skills demonstrating patience & cooperation.
- Passion for fitness and a genuine interest in the care and wellbeing of clients.
- Strong attention to detail and accuracy.
- Highly organized and ability to prioritize and meet deadlines.
- Trustworthy and ability to handle confidential information.
- Work as a member of a cohesive team with all PilatesBarre staff members.
- Professional, punctual, reliable, and neat.
- Must be able and willing to travel between studios (University Park and Devonshire locations).
Shifts include early mornings and/or evenings and weekends. Holiday availability and weekends required. Must be flexible to stay late and accommodate changes in studio class times.
FULL-TIME: 40 + hours per week